Stanley Marcus quote ✍️

Quote

As goods become more standardized - and mass production has that effect, standardizing product - the distinguishing factor between one store and another is going to be how skillful stores are in satisfying customers and making it a pleasant experience instead of a hostile experience.
Length times width e.g.
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A
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R
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E
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A
Hint 1 meaning
The superficial contents of any figure; the surface included within any given lines; superficial extent; as, the area of a square or a triangle.
Hint 2 anagram
AARE
Hint 3 another clue
CERTAIN BRAIN SIZE
7 +1

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