Stanley Marcus quote ✍️

Quote

As goods become more standardized - and mass production has that effect, standardizing product - the distinguishing factor between one store and another is going to be how skillful stores are in satisfying customers and making it a pleasant experience instead of a hostile experience.
Poet’s word, with inverted comma, for the end of the day
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E
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E
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N
Hint 1 meaning
The old plural of Eye.
Hint 2 anagram
NEE
Hint 3 another clue
AND STILL ___
10 +1

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